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FitVault App
FitVault App
The steps from my Apple Device and FitVault are not the same?
How do I update previous days' steps?
I can’t remember my FitVault app password?
My email address is wrong or has changed, how do I edit it?
I am unable to link my Samsung Health account.
I get to step 9 then Fitvault cannot link to Samsung Health on my phone. It closes Samsung Health every time
Why are my calorie workouts not pulling through?
Am I able to link my Huawei device?
The steps from my Apple Device and FitVault are not the same.
Apple Phone Service Unavailable
Service temporarily unavailable.
The device linking is failing
My ID number is incorrect
My husband and I use the same email address, can we use the same email address.
I forgot my password and I’m trying to reset my password but I’m not getting the email.
My FitVault Milestones are not showing on my insurer’s Dashboard.
How do I confirm the number of active days I have in a month?
How do I log my Virgin Active gym visits?
I have just had a session with CAMAF Wellness, how do I log a session I just had with them?
How can I change the details for an email address that is already registered?
Please can you advise how I can change the profile from my name and email address and ID number to another?
How do I register my gym on Fitvault?
Service temporarily unavailable?
The device linking is failing
How do I log my calorie workout?
I am trying to link my Fitbit device but it says its already linked to another person?
I am struggling to link my Garmin device and / or don’t see any data from Garmin pulling through?
Unable to access my Garmin data
Cannot link Google Fit
Why is Polar data not syncing?
My steps are not pulling through from Strava
Are manual workouts pulled through?
Unable to link to link to Tom Tom
My data for the last 6 months is not pulling through.
Can I link my CPRO smart watch?
Can I run my Android apps on Apple devices or vice versa
My activity is not pulling through to Momentum
Unable to Connect to Server
Which Android version is compatible with Fitvault?
Linking an Unsupported Device
Multiply device linking steps
Fitbit Linked to Another Account
Fitbit Activity not pulling through
No Data pulling through to Fitvault/Multiply from Garmin
How to I obtain a FitVault/Multiply QR poster?
Is the FitVault app usable overseas?
Can the gym QR code be scanned for any indoor activity? e.g.… spinning classes
Will deleting both my FitVault and fitness app erase all my fitness data?
What to do when error messages appear?
My query is not listed under help topics
My data isn't reflecting correctly on my account
Troubleshooting Sync Issues: Deleted and Reinstalled App
Fitbit steps not showing
Data Erasure Request
What's the minimum time gap required between workouts to count them as a joint workout?
