Please note we only accept "active" calories from workouts that have been initiated on Heart Rate enabled wearable devices i.e. starting an outdoor run on your watch. We also don’t accept any workouts entered manually.

We would like to know if you are activating workouts on your heart rate enabled watches? If so, to help us with our troubleshooting could you confirm:
Phone Make and Model:
Fitness Watch Make and Model:
Fitness Watch Software Version: