Please go through the following troubleshooting steps:
- Completely close the FitVault app and open it again.
- If still facing the same problem, delete the app and reinstall it.
Open the app again and check all permissions are granted and if you still face the same issue:
- Take screenshots of the issue and send it to us.
- Please email us your Mobile device make and model, operating system version, name of app or device you have linked and your location.